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Call Center

Powerful HR management for call center operations

High employee turnover, shift-based operations, and intensive performance tracking… Teamso brings recruitment, onboarding, shift planning, timesheets, digital document management, and employee communication together on a single platform.

Discover Teamso for Call Centers
teamso.com
Call Center Dashboard
342
Active Calls
%94
SLA Compliance
12
Shift Plan
Team A
08:00-16:00 · 12 agents
Active
Team B
16:00-00:00 · 10 agents
Active
Team C
00:00-08:00 · 8 agents
Active

Hidden HR Risks in the Call Center Industry

Continuous Recruitment and Training Cycles Due to High Turnover
Shift and Capacity Planning Challenges in Rapidly Growing Teams
Declining Employee Satisfaction Under Performance Pressure
Extended Ramp-Up Time for New Hires to Reach Productivity
Disconnect Between Operational Data and HR Data
Need for a Digital Archive Due to Scattered Contracts and Employee Documents

Teamso's Game-Changing Advantages for Call Centers

AI-Powered ATS

Centrally manage candidate pipelines during high-volume recruitment periods. Quickly identify the right candidates for customer service, operations, and support roles.

  • Position-specific job posting
  • AI-powered candidate screening and talent pool management
  • Team and operations-based recruitment tracking
  • Fast offer and contract processing

Onboarding & Offboarding

Manage new employee adaptation processes in a structured way. Track departing employees' exit procedures completely and with full control.

  • Orientation and task planning
  • Buddy assignments for faster adaptation
  • Exit process checklist
  • Asset and equipment handover tracking

Shift & Timesheet Management

Create shift plans tailored to call center operations. Automatically track clock-in/out data and manage timesheet and overtime data ready for payroll.

  • Operations-based shift planning
  • Automatic clock-in/out and overtime tracking
  • Shift conflict and gap alerts
  • Payroll-ready timesheet data flow

Payroll Management

Automatically manage payroll calculations suited to shift-based work patterns and overtime structures. Build fast and error-free payroll processes for high-tempo operations.

  • Automatic parameter validation
  • Overtime and supplementary payment management
  • TÜBİTAK Time-Stamped e-payslip
  • Accounting-compatible reporting

Internal Communication

Manage announcements, bulletins, and employee surveys from a single platform. Make communication with operations teams fast and visible.

  • Team and operations-based announcements
  • Operational bulletin and information management
  • Employee surveys and feedback collection
  • AI Chatbot for instant employee support

Performance Management

Manage call center performance with measurable KPIs. Track team goals, call quality, and customer satisfaction on a single platform.

  • KPI-based performance tracking
  • Operations and team-based performance analysis
  • Periodic performance review cycles
  • Automated performance reports

Manage your call center teams with next-gen AI-powered HR technology

Handle high employee turnover, shift planning, and performance tracking on a single platform. Gain speed, control, and visibility in your call center operations with Teamso.

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